WhatsApp CRM: Broadcasts & Shared Inbox
High-speed WhatsApp broadcasting and shared team messaging workspaces that double response rates and automate FAQs.
The Challenge
A Lucknow retail group struggled with low email open rates and high inbound customer query loads. They needed a secure messaging broadcaster that links with the official WhatsApp Business API without account flags, combined with a shared team chat workspace.
- mailTraditional email campaigns generated under a 3% open rate, delaying distributor dealer orders.
- group_offSupport agents operated on isolated phone numbers, losing customer history and duplicate-handling tickets.
- blockFrequent numbers blocking issues occurred when attempting standard, unapproved bulk message tools.
The Broadcast Architecture
1. Official API Integration
Linked the official Meta WhatsApp Business API with advanced rate limit queue throttles.
2. Multiplayer Inbox
Developed real-time WebSocket chat panels allowing simultaneous support reps login and ticket claim workflows.
3. FAQ Auto-Responders
Engineered conversational NLP middleware that automatically resolves routine FAQs instantly.
50k/day
Broadcast Capacity
+42%
Response Uplift
-50%
Support Costs Cut
<0.5%
Opt-Out Rate
Console Showcase
Compare the email marketing drop-off states with unified, real-time customer messaging systems.
“This WhatsApp CRM changed our sales pipeline completely. We can blast localized regional broadcasts to our dealers and answer their questions instantly from the same console.”
Kshitiz Verma
Marketing Director, Lucknow Retail Hub